Frequently Asked Questions

What IS a Virtual Assistant ?

A Virtual Assistant or VA is an independent professional working from their own home or office using online technology to connect with clients anywhere, to provide administrative, business development and personal services, as agreed with the client.



When would I use a Virtual Assistant ?

Your regular staff member might be going on leave so that you need help for a fixed period of time. Or your business may have grown so you need additional support but are not ready to engage a full or part time staff member, with the accompanying costs. A VA is a great temporary or interim solution - and may become the way you wish to continue.



How do I work with a Virtual Assistant ?

Once you and your VA have agreed on the tasks that are to be outsourced she will set up processes and systems to ensure you know what work is being done, how long it takes and how to share documents and arrange meetings. We use either Dropbox and a folder exclusively for your business or whatever Cloud storage and file sharing you currently use . Don't know what this means - don't worry, we can set it all up for you and show you how it works. Your VA will work away at whatever has been assigned and deliver to you within the agreed timeframe.



How do I contact my Virtual Assistant.

We use Zoom and Skype for video meetings or telephone. If you need to reach your VA quickly and at an unscheduled time, you can SMS and ask for her to contact you. Weekly, Monthly or ad hoc meetings can be scheduled if you wish, so that you can update your VA with new or revised tasks. Otherwise she will keep working in the background on the assigned tasks, until completed. Remember, you are not the only client she will be working for so it is only polite to get her to ring you when she has finished the task she's working on.



What hours does a Virtual Assistant work ?

Most VA's will work normal office hours and your tasks will be scheduled into the day. Unless your tasks require action during particular hours of the day or night your VA will work them into her routine and you will not need to worry when they are done - just that they will be. If you do have out of hours requirements please discuss with your VA when engaging her, so that she can work accordingly. If she is unable to do this for whatever reason she will refer your work to another VA who can do those hours.



How can I benefit from outsourcing to a Virtual Assistant?

You may be swamped with administrative tasks which take you away from building your business. You might not enjoy, be best at or want to do certain jobs. Why not engage a VA to take those tasks off your hands so that you can focus on building your business, making sales - billable tasks. You can be sure that your time is better spent on billable than administrative tasks.



How can I be sure about confidentiality ?

Your PA and More has a confidentiality clause as part of your onboarding contract or we are most happy to sign a confidentiality agreement that you provide. We believe our clients should feel confident that their documents and business information is confidential and secure with our VAs.



Can you manage my emails for me ? How?

If you want us to manage your email inbox for you it is easy! We set up a copy of your email account on our desktop and manage it from there. Or, if you're already in the 'Cloud' (gmail, microsoft, icloud etc) we can log on throughout the day to action your inbox. And the same goes for your calendar.



What are my payment options ?

Please refer to the Pricing page for packages and hourly ragtes. Payment can be made via direct debit into the Your PA and More bank account, after invoicing. Terms are on demand as payment is in advance when purchasing a pre-paid package. Credit card payment can be accepted if necessary but an additional $0.30c plus 1.79% fo the invoice total will be added. We are charged card processing fees by the bank and unfortunately we must pass them on



Frequently asked questions

What IS a Virtual Assistant ?

A Virtual Assistant or VA is an independent professional working from their own home or office using online technology to connect with clients anywhere, to provide administrative, business development and personal services, as agreed with the client.



When would I use a Virtual Assistant ?

Your regular staff member might be going on leave so that you need help for a fixed period of time. Or your business may have grown so you need additional support but are not ready to engage a full or part time staff member, with the accompanying costs. A VA is a great temporary or interim solution - and may become the way you wish to continue.



How do I work with a Virtual Assistant ?

Once you and your VA have agreed on the tasks that are to be outsourced she will set up processes and systems to ensure you know what work is being done, how long it takes and how to share documents and arrange meetings. We use either Dropbox and a folder exclusively for your business or whatever Cloud storage and file sharing you currently use . Don't know what this means - don't worry, we can set it all up for you and show you how it works. Your VA will work away at whatever has been assigned and deliver to you within the agreed timeframe.



How do I contact my Virtual Assistant.

We use Zoom and Skype for video meetings or telephone. If you need to reach your VA quickly and at an unscheduled time, you can SMS and ask for her to contact you. Weekly, Monthly or ad hoc meetings can be scheduled if you wish, so that you can update your VA with new or revised tasks. Otherwise she will keep working in the background on the assigned tasks, until completed. Remember, you are not the only client she will be working for so it is only polite to get her to ring you when she has finished the task she's working on.



What hours does a Virtual Assistant work ?

Most VA's will work normal office hours and your tasks will be scheduled into the day. Unless your tasks require action during particular hours of the day or night your VA will work them into her routine and you will not need to worry when they are done - just that they will be. If you do have out of hours requirements please discuss with your VA when engaging her, so that she can work accordingly. If she is unable to do this for whatever reason she will refer your work to another VA who can do those hours.



How can I benefit from outsourcing to a Virtual Assistant?

You may be swamped with administrative tasks which take you away from building your business. You might not enjoy, be best at or want to do certain jobs. Why not engage a VA to take those tasks off your hands so that you can focus on building your business, making sales - billable tasks. You can be sure that your time is better spent on billable than administrative tasks.



How can I be sure about confidentiality ?

Your PA and More has a confidentiality clause as part of your onboarding contract or we are most happy to sign a confidentiality agreement that you provide. We believe our clients should feel confident that their documents and business information is confidential and secure with our VAs.



Can you manage my emails for me ? How?

If you want us to manage your email inbox for you it is easy! We set up a copy of your email account on our desktop and manage it from there. Or, if you're already in the 'Cloud' (gmail, microsoft, icloud etc) we can log on throughout the day to action your inbox. And the same goes for your calendar.



What are my payment options ?

Please refer to the Pricing page for packages and hourly ragtes. Payment can be made via direct debit into the Your PA and More bank account, after invoicing. Terms are on demand as payment is in advance when purchasing a pre-paid package. Credit card payment can be accepted if necessary but an additional $0.30c plus 1.79% fo the invoice total will be added. We are charged card processing fees by the bank and unfortunately we must pass them on



 

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