Frequently Asked Questions

A Virtual Assistant (VA) is an experienced professional who works from their own home or office, using online technology to connect with clients anywhere and to provide them with administrative or other assistance. 'Fractional' is the word used to describe those who work for more than one client. Frequently engaged these days are fractional CEO, CFO, COO, CTO/CIO - and EA. They may or may not work virtually (offsite). They are business owners who assist YOU to manage and grow your business better, allocating a set fraction of their time. They charge you accordingly for it. You benefit from their experience without the cost of a full time professional. They take care of their own equipment, stationary, office furniture, insurance and superannuation costs, so you don't have to. You are not responsible for any sick or annual leave taken.

If it can be done online or with a phone, then it can be done 'virtually'. Your Virtual Assistant (VA) works on tasks that take your time and energy away from your business, which you don't enjoy or find difficult or that you just don't want to do! Depending on the VA you engage, this might include Strategic planning, Executive assistance, Board and meeting assistance, Personal concierge services, Business administration, Bookkeeping, Website management, Social media management Database management Customer contact and service Invoicing and Debt Collection Research and more...

Your usual administrator may be going on extended leave or your business might have grown, but not quite enough to engage a fulltime staff member. You might not want to commit to all the additional costs associated with a full time or parttime staff member - office space, equipment, holiday pay, tax, super, insurance etc. Your PA and More will have all of that taken care of because we are running our own business and will charge you an hourly or package rate for services. Think of it in the same way as any service provider you engage.

Time will be allocated to work on your tasks depending on the package you have purchased. If you wish to contact us you may SMS or email a request for a call you and you will be contacted within a reasonable time frame, so as not to interrupt workflow. Remember, you are not the only client that your VA will have, and they may be doing work for another person, which cannot be interrupted . It is only polite to request a return call.

When you enter into an outsourcing agreement with Your PA and More we will discuss your requirements with you. You may need someone for a fixed number of hours a week, on particular days during certain hours or you might just need an agreed number of hours - and you don't mind when they are done. It depends on the work you want done and the arrangements agreed. It is usual to discuss your requirements with Your PA and More before commencing, so we can determine whether the work can be undertaken during the hours you need it done and whether we are suited. If not we will often be able to make other arrangements with a trusted contractor who can work with us to meet your needs.

When you engage Your PA and More, systems and process will be set up for you before any work commences. * Your requirements will be discussed and appropriate tasks and time lines identified. * You will be added to the TEAMWORK project management software, so your tasks can be allocated and completed in a timely manner. * Cloud based file sharing arrangements will be agreed, so that you and Your PA can access the necessary documents as they work for you. * Zoom, Teams or Skype meetings can be booked in regularly or on request, and SMS and phone contact is also available.

The simple answer is 'NO'. At Your PA and More we are an independent contractor who works on specific areas or projects within your business. You outsource work to us and we take care of all expenses incurred in the running of Your PA and More. You pay the agreed rate for time and services.